HOW THE PROCESS WORKS
From request to authorised work.
Assessment Request
Contact us with details of the equipment and reported damage.
Equipment Inspection
Arrange an on-site or workshop inspection, subject to confirmation.
Technical Investigation
Investigate the fault and available evidence using appropriate diagnostic methods.
Damage Assessment Report
Document technical findings, supporting photographs where appropriate, and probable cause.
Repair or Replacement Recommendation
Assess repair feasibility and recommend a suitable new replacement where necessary.
Repair or Replacement Following Approval
Proceed with agreed technical work only after the relevant authorisation.
FOR CLAIMS PROFESSIONALS
Evidence to inform your decision.
We provide clear technical findings, quotations and practical repair or replacement recommendations for claims teams.
EXPLORE TECHNICAL ASSESSMENTSClaims correspondence: claims@electro-sat.co.za
LET’S TALK
Request a technical claims assessment.
Tell us what you need and we'll discuss the next step.